Effective Date: [Insert Date]

At Game Hub, we strive to provide high-quality products and services to our business partners. Due to the nature of our B2B operations, we have specific guidelines regarding refunds and returns.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

  • Items received are damaged or defective upon arrival.

  • Incorrect products were shipped due to our error.

  • Pre-orders that cannot be fulfilled due to supplier issues.

Refunds are not available for:

  • Change of mind or ordering errors.

  • Opened or used products.

  • Products that have been customized or specially ordered.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at info@game-hub.com within 7 days of receiving your order.

  2. Provide your order number, details of the issue, and supporting images (if applicable).

  3. Our team will review your request and respond within 3-5 business days.

  4. If approved, refunds will be processed within 7-10 business days via the original payment method or store credit.

3. Returns & Replacements

  • If a refund is not applicable, we may offer replacements or store credit at our discretion.

  • Return shipping costs will be covered by Game Hub only if the issue is due to our error.

4. Contact Us

For any refund-related inquiries, reach out to us at info@game-hub.com. Our team is here to assist you!